Shipping & Returns Info

• We offer FREE SHIPPING on orders of $125 or more once any discounts may have been applied
• We offer $10 FLAT RATE shipping on orders under $125
• Large furniture items may have an oversized freight charge of $195

We ship to the Contiguous US only—unfortunately we don't ship to Alaska, Hawaii or internationally at this time.

Orders cannot be shipped to PO Boxes. If a PO box is used during checkout, the shipment of your order will be delayed until a physical address is received.

• Orders are shipped within 5-7 business days of placing an order
• Please note that we don't ship on Saturdays, Sundays, or national holidays

• Orders are shipped via USPS, UPS, or FedEx
• Large freight orders are door-to-door

Orders are processed quickly! To cancel an order, you must do so within two hours of placing the order. We cannot guarantee that cancellation is possible beyond this timeframe.

Once an order is placed and processed we are unable to stop the shipment. The order will be shipped and may be returned via our standard return policy. 

Yes, with a couple exceptions! Our boxes and all paper products inside your box are made of 100% post-consumer waste products. Any packing peanuts are 100% potato starch! We re-use gently used boxes, and even turn old ones into packing material.

The only exceptions? We sometimes use bubble wrap to make sure fragile items don't get broken in shipping—but we are working on a paper-based solution we hope to implement soon! Also, some of our vendors use styrofoam, and while we don't love that, we often leave it in place to ensure your products stay protected.

All of our packing peanuts are made from biodegradable potato starch! Reuse them, compost them, or dissolve them in water—just don't toss them in the trash!

PSA: If your dog eats one accidentally when you’re not looking, it will not hurt them.

It's recyclable packing sheets! We transform old cardboard boxes into packing material using our cardboard perforator.

Returns are hassle-free and easy! Returns must be requested within 15 days of receipt of your shipment for a full refund—minus the original shipping cost & return label fee.

• All products must be returned in new, undamaged condition in original protective packaging
• Pillows must be unused, unwashed, and in original packaging. Otherwise (due to health concerns), we will send them back in lieu of a refund
• Note that most furniture items are FINAL SALE, and we do not provide return labels for select items

As with everything, there are always exceptions and you can rest assured that we handle each return personally and individually. 

Visit our return center to start a return >

If you have any questions during or about the process, don't hesitate to reach out to our Customer Service Team!

Ship happens... it's a big bummer, but sometimes your item(s) can break or get lost during shipping.

When this happens, we get a replacement shipped to you ASAP. All we need from you is an email within 15 days of the shipment receipt date that describes the issue and contains photographs of the damage (if applicable). You can send your email to customerservice@holistichabitatclt.com.

Please inspect all items thoroughly upon receiving them. Any damages or missing items reported after the 15 days cannot be refunded.

Once we issue a refund and email you a confirmation, it may take your bank 5-10 business days to process the refund. Please reach out to your bank if your refund isn't in your account by then.

Yes. These products include:

• Any items marked FINAL SALE
• Specific rugs and furniture items
• Clearance items
• Gift cards and store credit
• Vintage items
• Skin and body products (soaps, oils, etc)
• Art Print Studio orders
• Custom items you commissioned us to make just for you
• Holiday items

We do not provide return labels for furniture (because most furniture items are Final Sale) as well as other select items.

If we approve your return request for these items, you can send them back via whichever shipping carrier you choose—you will be responsible for the label as well as the shipping fee on these items. 

As with everything, there are always exceptions and you can rest assured that we handle each return personally and individually. 

Please don't hesitate to reach out to our HH Customer Service Team with any questions!

Most of our products are made and ordered in small batches, so to make sure the item you’d like to purchase is in stock, we recommend that you place your order BEFORE you return your original purchase. Then, just follow our quick return process in our RETURNS CENTER and you’ll be all set!